Your Privacy Matters at c444 — Our Full Data Policy

1 Who We Are

c444 is an online casino and sports betting platform operating at the domain c444.bar. The platform is designed specifically for adult players in Bangladesh, offering a broad range of gaming products including cricket betting, live casino tables, slots, Teen Patti, and more — all denominated in Bangladeshi Taka (BDT / ৳).

For the purposes of this Privacy Policy, c444 is the data controller responsible for the personal information collected from players who register an account, visit the website, or interact with any service offered on the platform. When this policy refers to "c444", "we", "us", or "our", it means the c444 platform in its capacity as data controller.

Questions or requests relating to this Privacy Policy should be directed to the c444 support team. Contact details are provided in Section 14 of this document.

2 Personal Data We Collect

c444 collects only the personal data that is genuinely necessary for the purposes described in this policy. The categories of data we collect are set out below.

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (required to verify that you meet the minimum age requirement of 21 years)
• Registered mobile number and, where provided, email address
• Username and encrypted password
• Residential address (city, district, and division within Bangladesh)
• National ID card number, passport number, or other government-issued identification reference

2.2 Financial and Transaction Data

• Payment method identifiers (e.g., bKash account number, Nagad account number, Rocket account number, bank account details)
• Deposit amounts, dates, and transaction reference numbers
• Withdrawal amounts, dates, destinations, and transaction reference numbers
• Bonus issuance and redemption history
• Account balance history

2.3 Gaming and Betting Activity Data

• Games played, bet amounts, win/loss records, and session durations
• Sports betting selections, markets, odds accepted, and outcomes
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion periods)

2.4 Technical and Device Data

• IP address at the time of account registration and at each login
• Device type, operating system, and browser version
• Geolocation data (approximate location derived from IP address)
• Cookie identifiers and session tokens (see Section 7)
• Platform interaction logs (page visits, clicks, feature usage)

2.5 Communication Data

• Live chat transcripts and email correspondence between you and the c444 support team
• Complaint and dispute records
• Survey responses and voluntary feedback submissions

3 How We Collect Your Data

c444 collects personal data through the following channels:

3.1 Directly from You

The majority of your personal data is collected directly when you register a c444 account, complete identity verification, make a deposit or withdrawal, contact support, participate in a promotion, or update your account settings. You provide this data voluntarily as part of using the platform.

3.2 Automatically During Platform Use

When you access the c444 platform, our servers automatically record technical data including your IP address, device identifiers, and browsing behaviour within the platform. This data is collected through server logs, cookies, and similar tracking technologies described in Section 7.

3.3 From Third-Party Service Providers

In certain circumstances, c444 may receive personal data about you from third-party partners in connection with identity verification, fraud prevention, payment processing, or responsible gaming compliance. For example, if you initiate a deposit via bKash, our payment processing partner will share transaction confirmation data with c444 to credit your account.

3.4 From Public Sources

c444 may supplement the information you provide with data from publicly available sources (such as sanctions lists and politically exposed persons databases) where required for compliance with anti-money laundering obligations.

4 How We Use Your Personal Data

The table below sets out the primary purposes for which c444 uses your personal data and the corresponding legal basis for each use.

5 Legal Basis for Processing

c444 processes your personal data only where a lawful basis exists. The four bases on which c444 relies are as follows:

• Contract Performance: Processing is necessary to deliver the services you have contracted with c444 to receive — principally, the operation of your player account, execution of transactions, and delivery of games and betting markets.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering rules, age verification requirements, and data retention obligations imposed by regulatory authorities.
• Legitimate Interest: Processing is necessary for purposes that serve c444's legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: For certain processing activities (primarily direct marketing communications), c444 relies on your explicit, freely given, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing that took place before withdrawal.

6 Sharing Your Personal Data

c444 does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Payment Processors

To process deposits and withdrawals, c444 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported banking partners. These providers receive only the minimum data necessary to complete the transaction and are contractually required to protect your information.

6.2 Identity Verification Partners

c444 works with accredited identity verification and KYC service providers to validate the information you submit during account registration and at subsequent verification stages. These partners process your identity documents and verification data strictly for the purpose of confirming your identity and age.

6.3 Game Content Providers

The games and live casino products available on the c444 platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session and gameplay data necessary to deliver their products. They are subject to their own data protection obligations under their licensing agreements.

6.4 Fraud Prevention and Security Services

c444 uses third-party fraud detection, anti-bot, and cybersecurity services that may process technical data (IP addresses, device fingerprints, behaviour patterns) to protect the platform and its players from fraudulent activity.

6.5 Legal and Regulatory Disclosure

c444 may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other regulatory bodies where required to do so by applicable law, court order, or regulatory direction. In such cases, c444 will disclose only the data specifically requested and will notify you of the disclosure where legally permitted to do so.

7 Cookies and Tracking Technologies

c444 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session security, and understand how players interact with the site. The categories of cookies used are described below.

7.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, remember your in-game settings, and protect against cross-site request forgery attacks. These cookies cannot be disabled without impairing your ability to use the platform.

7.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so that they persist across sessions without you needing to re-enter them each time you visit.

7.3 Analytics Cookies

c444 uses anonymised analytics cookies to understand aggregate patterns of platform usage, such as which game categories are most visited and where players encounter navigation difficulties. This data is used solely to improve the platform and is not linked to your individual identity.

7.4 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. Please be aware that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional or analytics cookies will not prevent you from using the platform but may reduce the quality of your experience.

8 Data Security

c444 implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:

• SSL/TLS Encryption: All data in transit between your browser or mobile device and the c444 platform is encrypted using TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored in c444's databases — including payment method identifiers and identity document references — is encrypted at rest using strong encryption standards.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. c444 employees do not have access to your plaintext password at any time.
• Access Controls: Access to personal data within c444's internal systems is restricted on a need-to-know basis. Staff with data access are subject to confidentiality obligations and receive regular data protection training.
• Intrusion Detection: c444 operates continuous automated monitoring for suspicious access patterns, login anomalies, and potential data breach indicators.
• Regular Security Audits: The c444 platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

9 Your Data Rights

As a c444 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the c444 support team as described in Section 14. We will acknowledge your request within 5 business days (BST) and provide a substantive response within 30 calendar days.

10 Data Retention

c444 retains your personal data for as long as is necessary to fulfil the purposes set out in this policy, or as required by applicable legal, regulatory, or compliance obligations. The general retention periods applied by c444 are as follows:

• Account and identity data: Retained for the duration of your active account relationship with c444, plus a minimum of five (5) years following account closure to meet anti-money laundering record-keeping requirements.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations.
• Gaming and betting activity data: Retained for a minimum of three (3) years from the date of activity to support dispute resolution, responsible gaming monitoring, and regulatory audit requirements.
• Communication and support data: Retained for a minimum of two (2) years from the date of the last communication to support ongoing dispute resolution.
• Technical and device data (server logs): Retained for a maximum of twelve (12) months unless a specific incident investigation requires extended retention.

When a retention period expires, personal data is either securely and permanently deleted or anonymised so that it can no longer be associated with your identity.

11 Children's Privacy

The c444 platform is strictly intended for adults aged 21 years and above. c444 does not knowingly collect, store, or process personal data from individuals under the age of 21. Age verification is a mandatory step in the c444 registration process and may be reinforced by documentary verification at any point during the account lifecycle.

If c444 becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be closed immediately, all associated data will be deleted promptly, and any balance held in the account will be forfeited in accordance with the c444 Terms and Conditions. If you believe that a minor has registered a c444 account, please contact the support team immediately so that the situation can be investigated and resolved.

12 International Data Transfers

Some of the third-party service providers used by c444 — particularly game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate servers or infrastructure located outside Bangladesh. Where your personal data is transferred to or processed in a country other than Bangladesh, c444 ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy.

Safeguards applied to international data transfers include: contractual data protection clauses incorporated into c444's agreements with third-party processors; data processing agreements that specify permitted purposes and require the processor to maintain appropriate technical and organisational security measures; and where applicable, transfers only to providers operating under recognised data protection frameworks.

c444 does not transfer your personal data internationally for the purpose of marketing, advertising, or data monetisation.

13 Updates to This Privacy Policy

c444 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or platform services. When material changes are made, c444 will publish the revised policy on this page with an updated effective date and will make reasonable efforts to notify registered players via their registered contact method or through an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how c444 handles your personal data. Your continued use of the c444 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should cease using the platform and contact support to arrange account closure in accordance with Section 13.2 of the Terms and Conditions.

14 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way c444 handles your personal data, please contact the c444 data support team using the details below. All privacy-related requests and complaints are handled in English.

• Live Chat: Available 24 hours a day, 7 days a week via the c444 platform. Average response time under 2 minutes during BST peak hours.
• Email: support at c444.bar — responses within 2–6 hours BST.
• Subject Line for Privacy Requests: Please use "Privacy Request — [Your Username]" as the subject line so that your message is directed to the appropriate team immediately.
• Operating Hours: 24/7, Bangladesh Standard Time (UTC+6).